"I have a problem" on Vinted: the 2-day window, returns and refunds
On Vinted, everything happens in the 2 days after delivery. After that, the sale is complete. Here is how to report a problem, what is covered, and how returns work.
What is covered
The Vinted fee pays for buyer protection. For a purchase from a private seller, you can ask for a refund if the item:
- never arrives or is lost;
- arrives damaged;
- is significantly not as described.
On the other hand, an item that does not fit, a slight colour difference, or an item you have already worn or washed do not entitle you to a refund.
The window: 2 days, not one more
The window starts with Vinted’s notification that the item has been delivered (or seems lost). You then have 2 calendar days to tap “I have a problem” in the order conversation.
Without a report in that window, or as soon as you tap “Everything is OK”, the order completes: the money becomes available to the seller, and it is too late to dispute.
Evidence to provide
Attach clear photos:
- of the whole item, and a close-up of the defect;
- of the outer and inner packaging, especially for damage in transit;
- of anything showing the gap with the listing (label, size, brand).
Possible outcomes
The seller can offer:
- a partial refund, and you keep the item (not possible for a bundle);
- a full refund, and you keep the item;
- a return of the item for a refund.
If you cannot agree, Vinted reviews the case. If a counterfeit is suspected, the seller has 48 hours to prove the item is authentic.
How a return works
- You have 5 working days to send the item back.
- Return shipping is on you, unless the seller agrees to pay it; it is deducted from the refund.
- The seller has 2 days to confirm receipt.
- The refund covers the item price, the Vinted fee and the original shipping.
Lost parcel
A refund or an investigation is only possible once the parcel is marked as lost, or 25 working days after it was shipped.
Buying from a Pro seller
The rules are more protective: you have 14 days to report a problem, then 14 days to send the item back, under the right of withdrawal. The Pro seller decides who pays for the return, and refunds within 5 working days. See our guide Vinted Pro or a personal account.
For resellers
A dispute costs time and margin. To limit them: read the whole listing, ask for measurements, check the seller’s reviews, and keep your evidence. The Vinted fee you pay funds this protection: you may as well know how to use it.
